Q. Can I try on a garment before I decide to buy?
A. Yes, contact us with the details of the garment and we can arrange for it to be made available for you to try on in our store
Q. How do I know what size to buy?
A. We have useful “Size Charts” for each category to refer to. Measure yourself and check the details of each garment you like, for any specific information about the fit. Alternatively we can arrange a fitting for you in our store.
Q. Can I return a garment
A. Yes. You may return goods to us within 7 days of receipt (or maximum of 14 days from date of order) for an exchange – providing they have not been worn and are in original resalable condition. This does not include the cost of shipping. Please note: We can not offer an exchange if the product labels or tags have been removed from the garments or products.
To process a return please fill in the form found here
Click and Collect Frequently Asked Questions
Click and Collect gives you the flexibility of ordering online from the comfort of your own home and being able to pick up your garment from our store at your convenience. We will notify you by email when your order is in store and ready to be collected. No more missed couriers!
Q. How much does Click and Collect cost?
A. There is no charge for Click & Collect.
Q. Can I choose to have some items delivered and collect others in the same order?
A. No – only one method of delivery can be chosen.
Q. Can someone else collect my shopping for me?
A. Yes, if they have the order confirmation and a photo ID they will be able to pick up your order.
Q. What ID do you accept?
A. Acceptable ID types are photo IDs such as:
- New Zealand driver’s licence
- Passport
- 18+ card
- Photo Credit Card
